How can we help?
Tell us what you were trying to do and where the workflow stopped. We’ll help you get back to creating.
What to include
Include the email address on your account, the project name or ID, and the steps that led to the issue. Screenshots and exact error messages are especially helpful.
Never send your password, payment card details, API keys, or authentication cookies.
Video processing and exports
For upload, processing, caption, reframing, or export issues, include the source type, approximate duration, file format, and the stage where processing stopped.
Account and billing
For sign-in or billing questions, contact us from the email address associated with your Poppi account so we can verify the request safely.